Terms of Service

Last updated: August 29, 2026

Welcome to Kaya. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Kaya

Kaya is a home and lifestyle brand offering thoughtfully designed products made from natural materials, including wooden products, marble pieces, furniture, kitchenware, and home accessories.

Throughout these Terms, "Kaya", "we", "us", and "our" refer to Kaya.

2. Use of Our Website

By using our website, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase agreement.

You agree not to use our website for any unlawful purpose or in a way that could damage, disrupt, or interfere with our website or services.

3. Products & Product Information

We make every effort to ensure that product descriptions, images, measurements, colors, and prices displayed on our website are accurate.

Because many of our products are made from natural materials such as wood and marble, variations in:

• Color

• Grain

• Texture

• Veining

• Shape

• Natural markings

may occur from one piece to another.

These natural variations are not considered defects and are part of the unique character of each product.

4. Pricing & Availability

All product prices are displayed on our website and may be changed at any time without prior notice.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

Although we make every effort to maintain accurate inventory information, an item may occasionally become unavailable after an order is placed.

If this occurs, we will contact you and provide an appropriate solution.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered confirmed once you receive an order confirmation from Kaya.

We reserve the right to cancel or refuse an order in certain circumstances, including suspected fraudulent activity, incorrect pricing or product information, inventory issues, or other circumstances that may prevent us from fulfilling the order.

6. Payment

Payment methods available on our website are displayed during checkout.

All payments must be successfully completed before an order can be processed, unless Cash on Delivery or another approved payment method is available.

We may use third-party payment providers to securely process transactions.

7. Shipping & Delivery

We aim to process and deliver orders within the estimated delivery time displayed on our website.

Delivery times may vary depending on the destination, product availability, order volume, courier delays, holidays, weather conditions, or circumstances beyond our control.

Once an order has been handed over to the shipping provider, delivery may be subject to the shipping provider's terms and procedures.

For detailed information, please refer to our Shipping Policy.

8. Returns & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers are responsible for reviewing the applicable conditions before placing an order.

Products that are custom-made, personalized, or otherwise identified as non-returnable may not be eligible for return unless the product arrives damaged or defective.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, order details, or other information to assess the issue and determine the appropriate resolution.

10. Intellectual Property

All content available on the Kaya website, including but not limited to:

• Logos

• Brand names

• Product photography

• Images

• Graphics

• Text

• Designs

• Website layout

is owned by or licensed to Kaya and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, and other technology services.

These third parties may have their own terms and privacy policies. Kaya is not responsible for the policies or practices of third-party services outside our control.

12. Limitation of Liability

To the extent permitted by applicable law, Kaya will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our responsibility regarding a product purchased from our website will generally be limited to the remedies available under our applicable return, refund, or replacement policies and applicable law.

13. Website Availability

We do not guarantee that our website will always be available, uninterrupted, or completely free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, or other operational reasons.

14. Changes to These Terms

Kaya reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated "Last updated" date.

Your continued use of the website after changes are posted means that you accept the updated Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt.

Any disputes arising from these Terms or your use of our website shall be handled in accordance with applicable Egyptian law.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Kaya
Email:  
Phone:  
Address:  

Crafted in Egypt. Made to Last.